Shipments are deemed to have been accepted by the buyer upon receipt of shipment. All shipping discrepancies must be reported to Monnit Corp within three (3) business days of receipt of shipment.Restocking Fee
Returns are subject to a 15% restocking fee of the invoiced amount (excluding taxes, duties and shipping) or a minimum $50.Refunds or Credit
To qualify for a refund or credit (excluding shipping, duties and taxes) buyer must contact Monnit in writing (via e-mail or post) within 30 days for a Return Merchandise Authorization (RMA). Requests for an RMA after 30 days will be evaluated on a case-by-case basis and subject to management approval.Warranty Work
Requests for any warranty work or product exchanges require an RMA. Please contact your technical support or your sales representative regarding the issue prior to sending anything in for repair.Modified Product
All product returns must comply with Monnit's RMA policies. Custom products, customized products, modifications to standard products, and products altered by the customer are not eligible for return. All returns must be shipped (at buyer's expense) to Monnit's distribution center in Utah as provided in the RMA policies provided by Monnit. There is no refund on shipping and handling charges.Return Merchandise Authorization (RMA) Policy
To request an RMA number, please contact a customer service representative at 801-561-5555 or send an email to firstname.lastname@example.org.
Shipping Address for Returns
Attn: (RMA #)
3400 South West Temple
South Salt Lake, UT 84115
Last Updated: 1 Nov 2020
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